Updated: 03 April 2024
Value-Ad (“we”, “our”, or “us”) is committed to protecting the privacy of individuals who are offered and decide to use our services. This Privacy Policy governs the collection, use and disclosure of personal information we receive through our services and the data you share with us through our mobile apps or websites.
By using any of our services, you consent to our collection, use and disclosure practices, and other activities as described in this Privacy Policy. We require you to read this Policy before using this application and any of our services. Your use of this application and our services signifies that you agree with all terms of this Policy.
Continued use of this mobile application (behaviour such as registering, logging in, setting up a password, accepting this policy) means that you accept this policy. Do not use any of our services if you disagree with any part of this Policy.
Information Collection and Use
We will not use or share your information with anyone except as described in this Privacy Policy. We will never disclose, share or sell your data without your consent unless required to do so by law. The information we collect, and how that information is used, depends on how you use our services and how you manage your privacy controls.
We may use your personal contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests, or for providing and improving the service. For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Contact Details. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
Google Play Services
Optional Campaign Contact Selection and Import
Feature Availability and User-Driven Import
Our application offers an optional feature for campaigns that involves importing contacts, designed to enhance the management of sales leads in call center and face-to-face interactions. This feature is available only for certain campaigns, chosen by the organization, and allows users to selectively import contacts into the app for specific campaign management. Importantly, this process is entirely user-driven; contacts are never automatically imported. The decision to use this feature and select specific contacts for import lies solely with the individual user, ensuring a high degree of user autonomy and data privacy.
Conditional User Consent for Contact Access
In cases where an organization opts to activate a campaign that includes the contact selection feature, and a user chooses to utilize it, our app provides a clear, prominent in-app disclosure prior to accessing the device's contact list. This disclosure outlines:
The precise nature of the contact information being accessed.
The intended use of this information within the app for the purposes of facilitating chosen campaign activities.
The purely voluntary aspect of this feature, highlighting that contact import is initiated by user action and consent.
Transparent Data Use and User Control
Our commitment to user privacy extends to transparently explaining how imported contact information is used within campaigns and ensuring robust data protection measures. Users retain full control over which contacts are imported for a campaign, with the ability to revoke access at any time directly through the device’s settings. Our app provides detailed guidance on managing data and consent preferences, accessible within the app’s privacy settings.
Security and Privacy Assurance
We take the security of your contact information seriously, implementing state-of-the-art encryption and security protocols to protect your data. The selective sharing of contact information for campaign purposes is governed by explicit user consent, and we adhere to strict data handling practices as outlined in our comprehensive Privacy Policy.
Engaging with Privacy Policies and Support
Accessibility to our Privacy Policy is ensured through prominent links within the app and on our Google Play listing, offering easy reference to our data handling and security practices. For any inquiries or concerns about our contact management approach or privacy practices, we invite users to reach out via our support page at https://www.value-ad.com/contact-us/, where our dedicated team is ready to assist.
This modification aims to clearly communicate the optional nature of the contact import feature within certain campaigns, the requirement for individual user action to utilize this feature, and the rigorous measures in place to protect user privacy and data security.
Discontinuing the Service and Deleting the Application
When you delete the application all personal information stored on the app will be deleted together with the application. You will not be able to use the services if the application has been deleted. Deleting the application does not affect the existing Contact List on your existing mobile phone. The Contacts you submitted to the service, as well as the information submitted to the service will remain in the service and belong to the organisation that you represent/represented.
Log Data
In order to improve the service, in a case of an error in the application we collect data and information (through third party products) on your mobile device called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our service;
To provide the service on our behalf;
To perform service-related services; or
To assist us in analyzing how our service is used.
We want to inform users of this service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Links to Other Sites
This service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Data Security
Value-Ad maintains strict administrative, technical, and physical procedures to protect information stored in our servers. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the system and other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. If you use our services or websites, responsibility for securing storage and access to the information you submit rests with you and not Value-Ad.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at jenny@value-ad.com
We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws. We may ask you to verify your identity to help us respond efficiently to your request. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements. We may decline to process change or deletion requests that require disproportionate technical effort or jeopardize the privacy of others.
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